Privacy Policy

Your Privacy is Important to Us

Markanovic Real Estate (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, particularly in connection with our real estate services in Queensland, Australia.

What Information We Collect

We may collect personal information including (but not limited to):

• Your name, address, email address, and phone number
• Property details and preferences
• Financial information (when relevant to leasing, sales, or property management)
• Identification documents (e.g., driver’s license, passport – for verification purposes)
• Any additional information you provide to us through enquiries, applications, or forms (e.g., via our website, Facebook, or other platforms)

How We Collect Personal Information

We collect information when you:

• Submit an enquiry or form on our website or through a third-party platform (e.g., Facebook Ads)
• Contact us via phone, email, or social media
• Attend open homes, inspections, or appointments
• Apply to buy, sell, lease, or rent property through our agency
• Sign up to receive newsletters or property alerts

Why We Collect Your Information

We collect your personal information to:

• Provide real estate services (sales, leasing, property management)
• Respond to your enquiries and requests
• Market properties and services to you
• Facilitate transactions and applications
• Comply with legal obligations (e.g., verifying identity under Anti-Money Laundering laws)

Disclosure of Your Information

We may disclose your personal information to:

• Property owners, tenants, buyers, or sellers (as relevant)
• Tradespeople, contractors, or service providers
• Legal, financial, and real estate professionals involved in transactions
• Government or regulatory authorities where required by law (e.g., Office of Fair Trading QLD)
• Platforms and service providers used for marketing, CRM, or transaction processing

We do not sell your information to third parties for profit.

Storage and Security

Your information is stored securely using both physical and digital safeguards. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

Overseas Disclosure

We may use software platforms or services that store data overseas (e.g., email marketing or cloud hosting providers). In such cases, we take reasonable steps to ensure that these services comply with privacy laws comparable to Australia’s APPs.

Access and Correction

You have the right to request access to your personal information and to request corrections if you believe any information we hold is inaccurate or out of date. Please contact us using the details below.

How to Contact Us

If you have any questions about this Privacy Policy or would like to access or correct your information, please contact:

Petar Markanovic, Principal

Markanovic Real Estate

PO BOX 2055, Noosa Heads QLD 4567

0457 100 800

petar@markanovic.com.au

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will respond promptly to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Last updated: 29 May 2025